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Si tiene algún problema con sus productos Nedis, puede encontrar ayuda en la página del producto o en nuestras preguntas frecuentes. Si no puede solucionar su problema con la información suministrada, puede ponerse en contacto con nosotros a través del siguiente formulario. Cuando recibamos su consulta, le responderemos lo más rápidamente posible.

Preguntas Frecuentes
Hemos encontrado las siguientes preguntas para usted en inglés

Yes you can.
Each person needs a unique account on their mobile device.
To add them as "family members" follow these steps:
In the main screen of the app tap on the name of your home (top left)
Tap on Home management
Tap on the name of your home again.
Tap on "add family members" and fill in the account details of the person you want to add.
It will give them access to all the devices in your home as a normal meber or admin (you can select this)

If you only want to share a single device in a home, go to the settings menu of the device and select "share device" -> add member.

This is probably a Wifi problem, this can be for various reasons.
1.) Wifi signal is unstable.
2.) Wifi signal is too weak.
3.) Using an access point with the same SSID and password that do not support the IEEE 802.11R standards.

Problem 1 can often be solved by restarting the router.
Problem 2 can be checked with an app Wifi analyzer with this the signal can be viewed and corrected to a better position.
Problem 3 can be checked as the access points are turned off, the Wifi signal is still good and the connection remains if the access points are a problem, a Mesh solution can then be used.
Please make sure that they support IEEE 802.11R standard.

Power Delivery

Apueste por la comodidad y la facilidad de uso de un único cargador para todos sus dispositivos.
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